Terms of service

ALLSTRONG – Terms & Conditions

Last updated: 01/03/2026

OVERVIEW

Welcome to ALLSTRONG. The terms "we", "us" and "our" refer to ALLSTRONG.

ALLSTRONG operates this website and store, including all related content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide these Services to you.

By visiting or purchasing from us, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country of residence.

You agree to provide accurate, current, and complete information for all purchases and account activity. You are responsible for maintaining the confidentiality of your account and for all activity under it.

SECTION 2 – OUR PRODUCTS

We aim to display our products as accurately as possible. However:

  • Colours and appearance may vary depending on your device

  • Product images are for illustration purposes

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order.

Orders are only accepted once payment has been processed and confirmation is sent.

We may cancel or refuse orders due to:

  • Suspected fraud

  • Pricing or listing errors

  • Supply or fulfilment issues

If an order is cancelled, you will receive a full refund.

SECTION 4 – PRICES AND BILLING

All prices are shown in GBP (£) unless stated otherwise.

Prices may change at any time without notice.

You agree to provide accurate billing and payment details. You confirm that you are authorised to use the payment method provided.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

Orders may be fulfilled from international locations and may be subject to delays outside our control, including customs processing, courier delays, or high demand.

ALLSTRONG remains responsible for the delivery of goods until they are delivered to the address provided by the customer.

Customers are responsible for providing accurate delivery details. We are not responsible for failed delivery due to incorrect or incomplete addresses.

SECTION 5A – FULFILMENT MODEL

Some of our products are fulfilled by third-party suppliers, including international partners.

By placing an order, you acknowledge that:

  • Products may be shipped from different locations

  • Packaging, branding, or labelling may differ from what is shown on our website

  • Delivery times may vary depending on supplier location

These variations do not constitute defects or misrepresentation.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, images, branding and design, is owned by ALLSTRONG or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

SECTION 7 – RETURNS AND REFUNDS

All purchases are subject to our Return & Refund Policy [LINK].

All returns must be requested and approved in advance. Returns sent without prior authorisation may be refused.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools. These are provided “as is” and we are not responsible for their performance or availability.

SECTION 9 – THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked from our store. Use them at your own risk.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all transactions are between you and ALLSTRONG.

Shopify is not responsible for any issues relating to purchases made from our store.

SECTION 10A – DISPUTES & CHARGEBACKS

By placing an order, you agree to contact us first to resolve any issue before initiating a chargeback or dispute.

We reserve the right to dispute chargebacks where:

  • Proof of delivery is available

  • The order matches the product description

  • Our policies have been followed

Submitting a chargeback without first attempting to resolve the issue with us may be considered a breach of these Terms.

SECTION 11 – PRIVACY POLICY

Your personal data is handled in accordance with our Privacy Policy [LINK].

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.

SECTION 13 – PROHIBITED USES

You agree not to use the Services for unlawful or abusive purposes, including fraud, harassment, or misuse of the website.

We reserve the right to suspend or terminate access if these Terms are violated.

SECTION 14 – TERMINATION

We may terminate or suspend access to our Services at any time without notice if you breach these Terms.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” without warranties of any kind, except as required under applicable law.

Nothing in these Terms affects your statutory rights.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, ALLSTRONG shall not be liable for indirect or consequential losses, including loss of profits or data.

Nothing in these Terms limits liability where it cannot be excluded under UK law.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold ALLSTRONG harmless from any claims arising from your breach of these Terms or misuse of our Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and ALLSTRONG.

SECTION 20 – ASSIGNMENT

We may assign or transfer our rights under these Terms without notice. You may not do so without our consent.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 22 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

SECTION 23 – CONTACT INFORMATION

ALLSTRONG
customerservices@allstrong.co.uk
85 Royal Mint Street
Apartment 152
London, E1 8AS
United Kingdom